Refund and Returns Policy
At Ckprojector, we want you to be thrilled with your new home cinema. If things aren’t quite right, we’re here to help.
- 30-Day Return Window
You have 30 days from the date you received your projector to request a return. To be eligible, the item must be:
In the same condition that you received it.
In its original packaging with all cables, remotes, and manuals included.
- How to Start a Return
Contact Us: Email our team at support@ckprojector.us with your order number and the reason for the return.
Review: We will send you instructions and a return shipping address.
Ship it back: Once authorized, please pack the projector securely and send it to the address provided.
- Refunds
Inspection: Once we receive and inspect your return, we’ll send you an email to let you know we’ve got it.
Approval: If approved, your refund will be processed automatically to your original payment method .
Timeline: It usually takes 5-10 business days for the bank to show the credit in your account.
- Damaged or Defective Items
If your projector arrives damaged or doesn’t work out of the box, please contact us immediately.
We will send you a prepaid shipping label and ship you a brand-new replacement at no extra cost.
Please include a photo or a short video of the issue so we can help you faster!
- Return Shipping Costs
Defective Items: If the return is due to a hardware fault, we cover all shipping costs.
Changed Your Mind: If you are returning the projector because you no longer want it, the customer is responsible for the return shipping fees.
- 1-Year Warranty
Beyond the 30-day return window, your projector is covered by our 1-Year Limited Warranty. If the hardware fails due to a manufacturing defect within the first year, we will repair or replace it for you.
Questions?
We’re here to help you get the best view possible!
Email: support@ckprojector.us
Response Time: We usually reply within 48 hours.